SNEIQ

Terms of Service

Draft — under legal review.Last updated July 12, 2026. This is a founder-written working draft, not yet a binding agreement, and it has not been reviewed by an attorney. Several sections below — the arbitration and governing-law clause, the limitation of liability, and the payment-protection wording — will change before SNEIQ opens to the public.

Welcome to SNEIQ. These terms describe how you may use the SNEIQ marketplace to buy, sell, share, and bid on items. By creating an account or using the service, you agree to them. If you don’t agree, please don’t use SNEIQ.

1. What SNEIQ is

SNEIQ is a marketplace, not a store.We don’t own, stock, inspect, or sell the items listed here — independent sellers do. Our job is to run the platform that connects buyers and sellers, direct the payment safely, and act as a neutral referee when something goes wrong. When you buy an item, your contract for that item is with the seller; when you sell, it’s with the buyer. SNEIQ isn’t a party to that sale.

2. Accounts and eligibility

You must be old enough to form a binding contract where you live to use SNEIQ. You’re responsible for everything that happens under your account and for keeping your login secure. One person, one account, unless we agree otherwise in writing. Sellers must complete identity and payout onboarding through our payment processor (Stripe) before any listing can go live — nothing can be sold that we can’t pay out.

3. Listings and seller responsibilities

List only items you own and can legally sell, and describe them accurately, with your own real photos. You’re responsible for the accuracy of your listing and for shipping what you sold, as described, on time. Sellers set their own prices. We may remove listings, hold, or limit accounts that break these terms or our policies.

4. Prohibited items

Illegal goods, counterfeits, recalled products, stolen goods, most weapons, regulated substances, and anything named in our Prohibited Items policy may not be listed. That policy is part of these terms. Some listings are automatically taken down when they match clearly-disallowed terms; others are held for human review. Repeatedly listing prohibited items can cost you your account.

5. Payments and payment protection

Buyers pay in full at checkout. Your payment is held securely by our payment processorand is not released to the seller until the inspection window closes and the order is complete — the seller doesn’t get paid until you’ve had the chance to receive and approve the item. This is a delayed settlement: SNEIQ never takes custody of your money and never holds it in a SNEIQ bank account. We direct the payment processor to hold the funds and release them at the right moment; the processor holds them the entire time. Fees are described on the Fees & Rewards page and shown on every sale.

6. Shipping

Shipping labels are generated through the platform so tracking is real and automatic. Sellers are expected to hand the item to the carrier within about two days of the sale. If an item never gets its first carrier scan, we send reminders and, if it still hasn’t shipped, automatically cancel the order and refund the buyer in full. For higher-value orders, signature confirmation and transit insurance are included automatically.

7. Returns and the inspection window

SNEIQ runs on a simple rule: no remorse, only resells. The inspection window is the default return policy. From the moment your order is delivered you have a set window — up to 72 hours — to report that the item is not as described or dead on arrival. If you don’t raise a claim in that window, the payment is released to the seller for good.

Change-of-mind returns are not guaranteed.Some sellers opt in to offer remorse returns, shown as a badge on the listing; where a seller offers them, return shipping is the buyer’s cost. Not-as-described and dead-on-arrival returns are always covered, and there the seller covers return shipping.

8. The Sneiq Guarantee

If an order arrives not as described, is dead on arrival, or never arrives, the Sneiq Guarantee applies: you can get your money back, and we step in if the seller goes dark. The Guarantee covers those three cases — it is not a general satisfaction or change-of-mind warranty, and it doesn’t cover normal wear disclosed in the listing or damage that happens after you approve the item.

9. Disputes and our role as referee

If a buyer and seller can’t resolve an issue, either side can raise a dispute during the inspection window. We look at the evidence attached to the order — the listing photos, the seller’s condition record, buyer-submitted photos, and, for electronics, the serial-number record — and make a decision. SNEIQ acts as a neutral referee, not as your lawyer or advocate.Our decision on how the held payment is released or refunded is final for the purposes of the platform, though it doesn’t take away any rights you have under the law. Opening a chargeback with your bank instead of using our dispute process can slow the resolution down for everyone.

10. Auctions and bids

Where auctions are available, a bid is a binding commitment to buy at that price if you win. Placing a bid requires a valid payment method on file. When an auction ends, the winning bidder is charged automaticallyand a standard order is created, with the same payment protection, shipping, and Guarantee as any other purchase. If a winning charge fails, we may offer the item to the next bidder and may restrict the bidding privileges of buyers who don’t pay.

11. Sneiq Rewards

Sneiq Rewards is platform credit, not money.You can earn Rewards by sharing listings that sell and through referrals, and you spend them on SNEIQ — on purchases or against seller fees. Rewards:

  • are not cash, have no cash value, and can’t be withdrawn, redeemed for money, or transferred to another user;
  • are confirmed only after the underlying order completes, and are reversed (clawed back) if that order is refunded, charged back, or found to be fraudulent;
  • expire twelve monthsafter they’re granted; and
  • may be adjusted, withheld, or removed if we reasonably believe they were earned through abuse or in breach of these terms.

See the Fees & Rewards page for how earning works.

12. Sharing and disclosure

Anyone can share a listing with a personal link and earn Rewards if it sells through that link. Sharing earnings are strictly one level deep— you earn on sales through your own link, never on anyone else’s sharing. Because sharers have a financial stake, every shared preview card carries a “Spotted by @handle”tag. That tag is your disclosure of the connection, and you agree to keep it in place — don’t strip it or hide that you may earn from a share. More detail is on the Community & Disclosure page.

13. Fees

Buying and browsing are free. Sellers pay a flat platform fee plus payment processing, deducted when an item sells, with the exact math shown on every order. The current fees are on the Fees & Rewards page, which is part of these terms. We may change fees with reasonable notice.

14. Enforcement and account suspension

We may warn, limit, suspend, or close accounts that break these terms, harm other users, or create risk for the platform — for example fraud, prohibited listings, off-platform payment schemes, abusive behavior, or manipulating Rewards, feedback, or auctions. Where we can, we aim to be proportionate and to tell you why. Money already owed to a seller for completed, undisputed orders is still paid out; funds tied to fraud or open disputes may be held pending resolution.

15. Content and intellectual property

You keep ownership of the photos and text you post, and you grant SNEIQ a license to display and distribute them to operate and promote the marketplace (for example, in listing pages, search results, and share cards). Don’t post content you don’t have the rights to. Rights holders can report infringing listings through our IP claims process.

16. Disclaimers and limitation of liability

SNEIQ is provided “as is.” Because sellers — not SNEIQ — own and ship the items, we don’t warrant any item’s quality, safety, legality, or fitness beyond the specific protections described in these terms (the payment protection, the inspection window, and the Sneiq Guarantee). To the fullest extent the law allows, SNEIQ isn’t liable for indirect or consequential losses. This section is a placeholder written by the founder and must be reviewed and finalized by counsel before launch.

17. Governing law, arbitration, and venue

The governing law, the arbitration agreement, any class-action waiver, and the venue for disputes with SNEIQ are still being finalized with counsel and will be stated in full here before launch. Nothing in this draft should be read as a final arbitration or venue commitment.

18. Changes to these terms

We may update these terms as the product grows. We’ll post the new version here with an updated date and, for significant changes, give reasonable notice. Continuing to use SNEIQ after a change means you accept it.

Questions about these terms? Email support@sneiq.com or visit the Help Center.